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180 Resolutions believes your data is your biggest asset and we adhere to security safeguards based on the NIST 800-53r4 framework for moderate risk systems. Our security policies, procedures, and technical controls are evaluated annually by third parties to ensure compliance with HIPAA, FERPA, and PCI-DSS.
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We have advanced telephone dialer systems with multichannel options for voice and email, blended predictive dialing, quality management with call recording and scorecards, workforce management, computer-telephony integration.
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We onboard new accounts through our Secure File Transfer Protocol (SFTP) server to ensure data is encrypted and safely delivered and on boarded to our system.
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Our headquarters office building in Albuquerque, New Mexico is equipped with proximity access controls, monitored alarm systems, interior and exterior security cameras, fire detection and suppression system, generator power, and N+1 power and cooling systems.
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180 Resolutions utilizes security policies and procedures developed using National Institute of Standards and Technology (NIST) controls for moderate risk systems.
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To minimize disruption in the event of a major situation, 180 Resolutions maintains contingency plans including continuity of operations, disaster recovery, and incident response plans.