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180 Resolutions believes your data is your biggest asset and we adhere to security safeguards based on the NIST 800-53r4 framework for moderate risk systems. Our security policies, procedures, and technical controls are evaluated annually by third parties to ensure compliance with HIPAA, FERPA, and PCI-DSS.

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Data Security

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We have advanced telephone dialer systems with multichannel options for voice and email, blended predictive dialing, quality management with call recording and scorecards, workforce management, computer-telephony integration.

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Telephone System

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We onboard new accounts through our Secure File Transfer Protocol (SFTP) server to ensure data is encrypted and safely delivered and on boarded to our system.

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File Transfer System

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Our headquarters office building in Albuquerque, New Mexico is equipped with proximity access controls, monitored alarm systems, interior and exterior security cameras, fire detection and suppression system, generator power, and N+1 power and cooling systems.

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Physical Security

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180 Resolutions utilizes security policies and procedures developed using National Institute of Standards and Technology (NIST) controls for moderate risk systems.

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Technology Configuration

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To minimize disruption in the event of a major situation, 180 Resolutions maintains contingency plans including continuity of operations, disaster recovery, and incident response plans. 

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Contingency & Disaster Recovery

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Here’s some details about our data security systems, technology and protocols:

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Data Security

180 Resolutions believes your data is your biggest asset and we adhere to security safeguards based on the NIST 800-53r4 framework for moderate risk systems. Our security policies, procedures, and technical controls are evaluated annually by third parties to ensure compliance with HIPAA, FERPA, and PCI-DSS.
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Here’s some details about our data security systems, technology and protocols:

Telephone Icon

Telephone System

Telephone System

We have advanced telephone dialer systems with multichannel options for voice and email, blended predictive dialing, quality management with call recording and scorecards, workforce management, computer-telephony integration.
Lock Icon

File Transfer System

File Transfer System

We onboard new accounts through our Secure File Transfer Protocol (SFTP) server to ensure data is encrypted and safely delivered and on boarded to our system.

Keyhole Icon

Physical Security

Physical Security

Our headquarters office building in Albuquerque, New Mexico is equipped with proximity access controls, monitored alarm systems, interior and exterior security cameras, fire detection and suppression system, generator power, and N+1 power and cooling systems.
Gear Icon

Technology Configuration

Technology Configuration

180 Resolutions utilizes security policies and procedures developed using National Institute of Standards and Technology (NIST) controls for moderate risk systems.

! Warning Icon

Contingency & Disaster Recovery

Contingency & Disaster Recovery

To minimize disruption in the event of a major situation, 180 Resolutions maintains contingency plans including continuity of operations, disaster recovery, and incident response plans.