180 Resolutions believes your data is your biggest asset and we adhere to security safeguards based on the NIST 800-53r5 framework for moderate risk systems. Our security policies, procedures, and technical controls are evaluated annually by third parties to ensure compliance with HIPAA, FERPA, and PCI-DSS.
Here’s some details about our data security systems, technology and protocols:
Telephone System
Telephone System We have advanced telephone dialer systems with multichannel options for voice and email, blended predictive dialing, quality management with call recording and scorecards, workforce management, computer-telephony integration.
File Transfer System
File Transfer System We onboard new accounts through our Secure File Transfer Protocol (SFTP) server to ensure data is encrypted and safely delivered and on boarded to our system.
Physical Security
Physical Security Our headquarters office building in Albuquerque, New Mexico is equipped with proximity access controls, monitored alarm systems, interior and exterior security cameras, fire detection and suppression system, generator power, and N+1 power and cooling systems.
Technology Configuration
Technology Configuration 180 Resolutions utilizes security policies and procedures developed using National Institute of Standards and Technology (NIST) controls for moderate risk systems.
Contingency & Disaster Recovery
Contingency & Disaster Recovery To minimize disruption in the event of a major situation, 180 Resolutions maintains contingency plans including continuity of operations, disaster recovery, and incident response plans.
