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We know what really matters is not just collecting on accounts, but how that collection process works for both clients and consumers. All of our professional representatives go through an intensive 2-month training program to become experts at motivation, negotiations, brand reputation protection and effective resolutions.
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“I want to thank Cecilia for helping me out during a difficult time. She explained the Administrative Wage Garnishment process and what happens next very clearly. I am very happy with the service from Cecilia and would be comfortable speaking with her again.” -Shawn D.
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“I wanted to take a moment to let you know about the excellent professionalism, kindness and help of Brenda. I have spoken with her and she helped me get current and set-up automatic payments for my student loan. As you can imagine, student loan issues can be the bane of one's existence - however, when I needed to resolve a problem, Brenda expediently found answers and insured they were
resolved. She is an asset to your company and the students!”
-Alexandria A.
-Alexandria A.
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"I just wanted to email and send you a million thank you hugs!!! Since you helped me get my loans in order life has made a huge improvement!! I can't thank you enough!!!"
-Bobby S.
-Bobby S.
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“I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Judie. She went out of her way to ensure that I understood the information received regarding loan consolidation and income based repayment. She went out of her way to go over each loan I have in detail, answering my questions, made sure I understood, helped me throughout the application process and never hesitated to explain further. I really commend the prompt customer service and professionalism provided by Judie who exceeded my expectations. I appreciate the help and support she provided and thank her as well for the high level of customer service she provided to me. Great service makes customers feel that you care about developing a long trusting relationship that means more than just another customer on the phone."
- Kim J.
- Kim J.
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I apologize for defaulting on my loan and for not communicating with you for so long. I went through a divorce several years ago that was extremely difficult emotionally and financially devastating for me. I am slowly, gradually, recovering from all of this and today I spoke with a super kind woman named Crystal who told me about your programs to get my loan out of default. I am incredibly grateful for this program and the kindness Crystal showed me. It has been more than humiliating to be financially insecure for this long and I know I have made it worse through my neglect but my anxiety really went to a debilitating level. After talking with Crystal today I know that I can handle the payments of this program and move slowly towards getting my loan out of default, and I am forever grateful for that.”
-Rachel M.
-Rachel M.
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Here’s some testimonials and reviews from debtors thanking and praising our expert customer service representatives:
Member of Association of Credit and Collection Professionals